QUICK ANSWERS

First, check your inbox for the login email we send right after payment. Check your spam folder too. If 30 minutes have passed and there’s nothing, write to us with the email you used to subscribe and we’ll sort it out manually

Go to the password recovery page and enter the email you used to register. You’ll receive a reset link in your inbox. If it doesn’t arrive within a few minutes, check your spam folder. If it’s still not there, write to us and we’ll help you get back in

For invoices, receipts, payment methods and cancellations, contact Paddle directly through your Paddle dashboard. They handle all the billing. If you want, you can CC us at customerservice@ninjapublisher.com so we can follow your case too. And if you’re not sure where to find your Paddle dashboard or what to do, just write to us first and we’ll point you in the right direction

Yes. We speak Italian and English fluently. For other languages, we use translation tools to read and reply, so it works, but the clearer and simpler you write, the better we can help you

Absolutely. We’re always open to collaborations with creators and communities in the self publishing space. We can offer rewards for your audience too. Write to us at sales@ninjapublisher.com with a link to your channel or community and tell us what you have in mind